Terms of Service

About these terms

These terms apply to your use of the Amberleaf English website and to courses you book with us, including General English, Business English, IELTS exam preparation and Cambridge exam preparation. By using the site or booking a course, you accept them. Please read them before you enrol. If anything in your booking confirmation differs from these terms, the booking confirmation applies to that course.

Enrolment and placement tests

Most new students take a placement test before they join a class, so we can put you in a small group at the right level rather than guessing from a certificate or a short conversation. You can take it with us in person or online. Your place on a course is confirmed when we send you a booking confirmation. Students under 18 must be enrolled by a parent or guardian, who accepts these terms on their behalf. Please give us accurate information when you enrol, especially if you need a letter of enrolment for a visa, sponsor or employer.

Classes and bookings

We run in-person and online classes in small groups. Your booking confirmation sets out your course, level, start date and timetable; opening hours and lesson times are confirmed when you book. We may move you to a different group if your teacher and you agree your level has changed. Occasionally we need to change a teacher, room or time, and we will tell you as early as we can. For online classes you need a stable internet connection, a device with a camera and microphone, and a quiet place to study.

Attendance and conduct

We ask every student to arrive on time, take part, and treat classmates and staff with respect. We may remove a student from a class, without a refund for lessons already missed, if their behaviour disrupts others or puts anyone at risk. Missed lessons are not usually rescheduled in group courses, but please speak to us and we will see what we can do.

Cancellations and refunds

If you book online, by phone or by email, UK consumer law gives you a 14 day cooling off period from the date we confirm your booking, during which you can cancel. If you ask us to start lessons within that period and then cancel, we may deduct the value of lessons already given. After the cooling off period, the cancellation and refund terms for your course are those stated in your booking confirmation. If we cancel a course, we will offer you another course or date, or a refund for lessons not delivered. Exam fees paid to an exam board are subject to that board's own rules and are not always refundable.

Payments

Course fees are on request and are confirmed in writing before you book. Payment is due as stated in your booking confirmation. We may pause your place on a course if fees are unpaid. If a sponsor or employer is paying, you remain responsible for the fees if they do not pay.

Exam preparation

Our IELTS and Cambridge preparation courses teach the format, skills and strategies these exams test. Exams are set and marked by the exam boards, not by us, so we cannot promise any particular score or grade. Your result depends on your work and on the exam itself.

Intellectual property

Our worksheets, recordings, course notes, website text and logo belong to Amberleaf English or to the people who licensed them to us. You may use course materials for your own study. You may not copy, share, sell or upload them elsewhere without our written permission. Published textbooks and exam materials remain the property of their publishers.

Using our website

Please do not misuse the site, try to access parts of it you are not meant to, or upload anything harmful. We try to keep the information on the site accurate, but timetables and course details can change, so your booking confirmation is the reliable record.

Our liability

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence. We are not responsible for losses you could not reasonably have expected when you booked, or for problems caused by your own device or internet connection during online classes. Your statutory rights as a consumer are not affected.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless you live in Scotland or Northern Ireland and are entitled to bring proceedings there.

Contact us

Questions about a booking or these terms? Email [email protected], call +44 151 9714593, or write to Amberleaf English, 237 The Green.